PRIVACY POLICY
Privacy Policy
Last updated May 6th 2024
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Thank you for choosing to be part of our community at DR. EBEN NEL INC, doing business as the ENHANCEMENT INSTITUTE (“EI”, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regards to your personal information, please contact us at admin@enhancement.institute.
When you visit our website www.enhancement.institute (the “Website”), and more generally, use any of our Services (the “Services”, which include the Website), these are your rights. In this privacy notice, we explain to you the information we collect, how we use it, and what rights you have in relation to it. Read through this important information carefully. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately and do not submit any information.
This privacy notice applies to all information collected through our Services (which, as described above, includes our Website) and any related services, sales, marketing, or events.
Please read this privacy notice carefully, as it will help you understand what we do with the information we collect.
WHAT INFORMATION DO WE COLLECT?
Please do not provide sensitive or medical information via our website contact forms. To send such information securely, contact our office directly.
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INFORMATION AUTOMATICALLY COLLECTED
In short: Some information is collected automatically when you visit our Website.
We automatically collect certain information when you visit, use, or navigate the Website. The information does not reveal your specific identity (like your name or contact information). Still, it may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website, and other technical information. This information is primarily needed to maintain the security and operation of our Website and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:
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Log and Usage Data: Log and usage data comprises service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Website, which is recorded in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings, and information about your activity on the Website (such as date/time stamps associated with your usage, pages and files viewed, searches and other actions you take, and features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”) and hardware settings).
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Device Data: We collect device data such as information about your computer, phone, tablet, or other device you use to access the Website. Depending on the device used, this device data may include information such as your IP address, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system, and system configuration information.
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Location Data: We collect location data, such as information about your device’s location, which can be precise or imprecise. How much information we collect depends on the type of settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling the location setting on your device. Note, however, that if you choose to opt out, you may not be able to use certain aspects of our Services.
HOW DO WE USE YOUR INFORMATION?
In short, we process your information for purposes based on our legitimate business interests, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Website for various business purposes, as described below. We process your personal information for these purposes based on your consent, to enter into or perform a contract with you, for compliance with our legal obligations (including but not limited to compliance with HIPAA and PIPEDA), and/or our legitimate business interests. Again, please do NOT provide sensitive or medical information via our website contact forms. Contact us via email at admin@enhancement.institute if uncertain.
We use the information we collect or receive:
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To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your first name, last initial, and the content of the testimonial. If you wish to update or delete your testimonial, contact us at admin@enhancement.institute and provide your name, testimonial location, and contact information.
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Request feedback. We may use your information to request feedback and to contact you about your use of the Website.
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To manage user accounts. We may use your information for the purposes of managing your account and keeping it in working order.
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To send administrative information to you. We may use your personal information to send you new service and feature details and/or information about changes in terms, conditions, and policies.
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To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).
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To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.
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To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
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To deliver and facilitate delivery of services to the user: We may use your information to provide you with the requested service.
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To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
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To send you marketing and promotional communications. We may use the personal information you send to use for our marketing purposes if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us and our Website, subscribing to marketing, or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time using the “unsubscribe” button at the bottom of those emails.
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Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising tailored to your interests and/or location and to measure its effectiveness.
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For other business purposes. We may use your information for other business purposes, such as data analysis, identification of usage trends, determining the effectiveness of our marketing campaigns, and to evaluate and improve our Website, services, marketing, and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with the end user and does not contain personal information. We will not use personal information without your consent.
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share your data that we hold based on the following legal reasons:
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Consent: We may process your data if you have given us specific consent to use your personal information or for a specific purpose.
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Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
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Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
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Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, government requests, judicial proceedings, court orders, or legal processes (such as in response to a court order or subpoena or in response to public authorities to meet national security or law enforcement requirements).
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Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or act regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we may be involved.
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Website Development: Your information may be accessible by our website development teams in other countries. Safeguards are in place on our servers to ensure that this information is secure.
More specifically, we may need to process your data or share your personal information in the following situations:
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Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
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Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.